Workforce Training

Outcome Excellence: Mastering Communication
for Beauty Professionals

This comprehensive training is designed for enhancing the careers of the beauty professionals while also creating a respectful and inclusive environment for the salon.
At the end of this workshop,  you will be a master in the Art of:
  • Effective Communication: Whether it is to understand your client's hair styling goals or to have a genuine conversation to connect with your client, these strategies will teach you how to best communicate with your clients. 
  • ​Building Connection & Loyalty with Clients: Learn ways to make a deeper connection with your clients, creating a long term repeat customer. 
  • ​Consultation with Confidence: This segment of the training will give you strategies to consult with your clients in a way where you can make recommendations with confidence. 
  • Managing Challenges: Whether it is with your client or with peers in the industry, challenges occur. Respecting their model of the world will go a long way toward resolution. 
  • ​Setting & Getting Your Desired Outcomes: Learn how to be accountable for your results by creating achievable outcomes. 
  • ​Embracing Change: People change, minds change, and our environment changes too. This segment will help you embrace the change as an opportunity.
  • ​Enhancing Your Creative Potential: All that creativity in you is eager to come out and show the world what you can do, but something is holding you back, isn't it? Find out what it could be so you can choose to remove that burden and lean into your creative potential.  
From Goal Setting to Goal Getting
  • Defining the Goal: It starts with knowing exactly what you want, and must include an evidence procedure as to how you will know when you've achieved the goal.
  • ​Set the Timeline: A goal without a date is just a dream. It must be a realistic timeline. 
  • ​Accountability: Your goal must be self initiated and self maintained. 
  • ​Resources: What personal resources do you already have? What other resources will you need to get to support your goal.
  • ​The 6 principles of success.
DEI: Respecting Other People's Model of the World
  • Model of Reality: The complexity of how a person experiences their world through their senses, how they store memories, and how they created strategies and patterns informs how a person perceives their environment. Understand the complexities here and how each person experiences the world very differently is offered as a way to open people's minds to see and respect each persons model of the world. 
  • ​Layers of a Personality: Ever notice the difference in personality from an architect to an engineer. This is a great example how something as simple as a person's a title, can inform the intricacies of a personality. Understanding how a title, or an identity, has a direct impact to a persons beliefs, attitudes, and behaviors is significant. And we all wear many hats at different moments in a day. 
  • ​Personal Values: They form the core beliefs in a person. They change as a person moves from one environment to another. They change as a person fills different roles at work, at home, and everywhere in between. When a person takes stock on how their values were formed over time, the conversation changes from why a person has certain values and beliefs to how they formed those values and beliefs. And the conversations change to more respectful interests in different cultures.
  • Personal Maps: A tool that can help people get to know each other on a deeper personal and professional level. Opening the window to respectful conversations. 
​Excel in Communications
  • Communication Effectives, The 7-38-55 Rule: How changing the way you choose to communicate can eliminate the miscommunications, reduce the incoming emails and texts, and give you back the focus time you deserve. 
  • ​Internal Representational Systems, What it is and why it's a powerful tool for creating team alignment and setting clear expectations.  
  • ​Eye Patterns: The way a person moves their eyes when communicating can give you information on how you can most effectively communicate with them. 
  • ​Delete, Distort, & Generalize: We all do it, but we all apply these filters differently. Knowing what is important to someone will help you understand what they are most likely to focus on, so you can tailor your message, while also adjusting your expectations accordingly. 
  • ​Hierarchy of Ideas: Even when it may seem like team members are on a different page, most people have a common goal. We just have different paths to getting there. This tool will teach you how to ask the right questions to elicit their strategy. 
  • The Art of the Reframe: Everybody has a strategy on how they will handle certain situations. But what if their strategy is not as resourceful as it could be. Simple reframes can help shift a persons strategy to be more resourceful, and help with alignment on how to collectively move forward. 
  • Sensory Acuity: We all have it, yet many of us don't trust it. Understanding what it is, how it works, and what to do when we you sense something can be the difference between clear communications and miscommunications. 
Building Positive & Professional Relationships

  • Instant Rapport: It's not about having common interests, its about having likeness. And when you collaborate with many colleagues on a daily basis, there is often little time to be in rapport. This technique, once you learn it, will be the simplest and most powerful tool in your toolbox. 
  • ​Feedback: It is essential for a growth mindset and learning how to communicate this information in a positive and respectful way can make a difference in your relationship. 
  • ​Flexibility: Also known as "The Law of Requisite Variety." Understanding strategies to effectively incorporate flexibility into rigid situations can lead to fast and effective resolutions.
  • ​The Negotiation Model: How to master the zero sum game, the win-win scenario. 
  • ​Forming Presupposition to Calibrate Behavior: This is a communication strategy where you can lead a person to implement solutions by respecting what is important to them. 
  • ​Perception is Projection: Remember being a kid and having that banter go back and forth "I'm not wrong, you are..No I'm not, you are." There is a lot of truth in this banter. That thing that may bother you about someone else has a deeper meaning in you. So many growth opportunities here when a person can understand these things about themselves. 
LEAN: Embracing Continuous Improvement Culture
  • Cause Vs. Effect: How a mindset of being "at cause" can lead to innovative solutions. 
  • ​Importance of Focus: In our careers, there are many opportunities to look at our lessons learned for things to avoid (next time), instead of focusing on the best practices.  Celebrating success creates a positive culture where people feel valued, and when we reward problems with our attention, we create negative culture. Shifting the focus will lead to more positive outcomes. 
  • Modeling Excellence: Rewarding excellent performance with recognition perpetuates others to want to model these behaviors. Creating regular opportunities to recognize others will support a continuous improvement culture. 
  • Gemba Listening: A lean term defined as "Actual Place." To listen from the actual place value-creating work is occurring. This is important because many organization will communicate processes and procedures from executive level positions, instead of listening to the innovative ideas from the person actually performing the task. A continuous improvement culture allows value adding ideas to flow in both directions.
  • Lean Tool vs Lean Culture: It's important to choose which is best for your organization. We are a society where the belief was that standard operations procedures led to more consistent quality. Conceptually, Lean is about continuous improvement whether it be in a process, or other ways of performing efficiently. It drives innovation and technology. It also challenges standard operating procedures to continuously improve. So if an organization adopts a lean tool as a standard operating procedure, it may not necessarily be a true lean culture. Allowing for flexibility, however, can have a positive influence to any culture. 
​Coaching & Mentoring from Within
  • Operating Agreement: This sets a structure to the mentoring agreement between two individuals. 
  • Choosing Mentor(s): Start with your specific interests, and finding a model of excellence. 
  • ​Negative Emotions: They lurk below the surface, sometimes hidden from others, but they are there, and they are in the way of finding resourceful solutions to problems. Learning how to listen for the presence of negative emotions is the first step in letting go of the emotion.  
  • ​Limiting Beliefs: In our careers and in our life, our experiences can highlight areas where a person may feel limited in their ability or lack confidence in performing certain tasks. These beliefs can evolve in ways that will hold a person back. Learning how to listen for these beliefs can be a window to offering people access to additional resources to change a weakness to a strength. 
  • Root Cause Elicitation: Most negative emotions and limiting beliefs are a result of a specific past event. Understanding how that event created an unresourceful strategy or pattern is useful in shifting to a more resourceful mindset. 
  • ​Cartesian Coordinates: A technique to help someone think outside the box that may be clouded by limiting beliefs.
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